Frequently Asked Questions
When coming along to The Glee for the first time, we understand you may have lots of questions about the process. We have collected together some of the most common questions we get, with their answers here. Hopefully we cover it all, but you can always feel free to contact our box office for a chat with a human.
We always recommend booking in advance, as many of our shows sell out nearer to the day. You can do this online here, or by calling our box office by 5pm on the day of the show. The opening times and number are at the bottom of this page.
We are a ticketless venue, it's less hassle for you, and saves a few trees. Once you have booked you will receive an email confirmation of your booking. This is for your own records, there's no need to print it, but do read it through. Upon arriving at the club, we just need the name you booked under, this will gain you entry.
For many shows, as long as they are not sold out in advance, we will still have a limited number of spaces on the door. These are first come, first served so we recommend you arrive early to enquire about these. If we can get you in, we will but we don't recommend chancing it if you are a group of more than 4. Please note, tickets may be more expensive on the door.
Unlike a theatre, most people who visit the Glee buy lots of drink and food before the show and this takes time to serve. We also personally take you to your seats so you know where you are for the night.
It is important for your group, and for our smooth-running of the show that you aim to turn up well before last entry time. That way you can be settled in, with drinks and be seated ready for the fun to begin!
Not unless you're feeling generous! We take lots of group bookings, and we want you all to be able to sit together and have things sorted before you visit.
With advance bookings, we do require full payment however, many customers like to make an initial booking ie, their ticket, and then get their pals to call and add on to their booking (with the pal paying for their own ticket). For this, you will need to let everyone know the name you booked under, so they can be linked to your group.
Alternatively, if everyone books separately, you can give us a call or an email with all the names, and we will link these together for you, to make sure you are all seated together. This needs to be done no later than 3pm on the day of the show.
And finally, if you have collected in the money for your group, no problem, just call us/go online and have your card handy to pay for the whole group.
As always with group bookings, we recommend you do this with enough time in advance to get you all booked in. You can book for any show in the future that is on sale, often months in advance.
On regular club shows, touring comedy shows and music shows this is not possible. The only exception is for December 'Christmas Party Night' bookings and corporate hire bookings, where reservations with a deposit payment can be made (subject to various criteria).
Payment for tickets for events at The Glee is the same as with any theatre/venue, with payment using a credit or debit card (I'm afraid we can not accept American Express or Diners Club).
You can make a cash booking via appointment with the national box office based in Birmingham.
Yes, we will do our best to accommodate you, HOWEVER we can't guarantee it and we advise against it.
The majority of our seating is theatre style in rows and we only allocate the exact number of seats sold to a party in one group.
Where the show has not sold out, providing you turn up early enough we can usually sell you a ticket. However unless someone doesn't show up in a neighbouring party it’s pretty difficult to accommodate you with the rest of the group, so be prepared to sit separately.
Our shows are live and generally unscripted, so we can't always predict with certainty when they will end. However, as a general guide our Comedy Carousel shows finish at approximately 10.15pm. Our weekend comedy shows finish at approximately 11 - 11.15pm. Our comedy tour shows tend to finish between 10 - 10.30pm. Our music shows have a curfew of 11pm, and generally finish around 10 - 10.30pm. For more specific details on specific touring shows, please contact the box office on the day.
No, wear whatever you feel comfortable in. Some clothes are advised.
If you want to wear fancy dress, go for it, we don't have a problem with you looking a bit silly. However, you will be asked to remove anything that gets in the way of other customers' enjoyment of the show (eg, massive hats, flashing lights, noisy items).
If you are seeing a show in the Main Room, there will be rows of tables in front of each row of seats. All of which will face the stage in a theatre style.
For a seated music show there will be a limited number of tables, for those who wish to eat. This is first come, first served.
If you are seeing a show in the Studio Room, all seats are unallocated, with no tables. I'm afraid we don't serve food in these rooms.
For all comedy shows in the Main Room, yes, there will be food available. You can pre-order your food & drinks ahead of your visit for these shows by placing orders through MY GLEE before 5pm the day before your show. Alternatively, you can order food (and drinks) from the bar on the night, be sure to make a note of your table number, and take a look at the menu on your table.
For certain music gigs, and any shows in The Studio Room, no food will be available.
The best way to check if we have food available for a certain show, is by clicking 'More Info' on the show in the online listings.
We don't want to cause you any doubt in our food service, we want you to have a worry-free experience. So, if you have any food allergies, please click here for a full breakdown of our menus.
You can also ask the box office in advance, or the staff on the night of the show.
Sorry but no, this is not possible, as we have already bought and prepared the items you have ordered.
If you have dietary requirements please inform the box office before your visit as pre-ordered food is prepared before your arrival.
If you wish to check allergens in all our food items, please click here.
However using the MY GLEE section of this site you can transfer certain tickets out of your party to another show up till 1pm on the day of your show.
We will do our best to help and accommodate your needs in a respectful and confidential manner.
Please contact the box office in advance of the show, to let us know. Please do not leave it until the night of the show, as we will have already tailor-made a seating plan.
All venues are wheelchair accessible. If you are a wheelchair user, it is really useful for us to know what type and size of wheelchair you have when you contact us, in order to place you in the best position possible for you to enjoy the show.
As all of our auditoriums are above ground level, wheelchair users and those unable to navigate stairs will be shown upstairs via a lift, with one of our lovely members of floor staff. When you arrive at the venue (the earlier the better), please make yourselves known to the staff on the door, who will gladly assist you and your party with access.
If you have a full-time carer that needs to attend the show with you, please call the box office to arrange a free carer's ticket in advance.
For all allocated seating shows (all Main Room Comedy Shows), we allocate your seats on the day of the show. We don't know where you will be sat, but if you are a large group, you are likely to be seated in the middle / towards the back.
If you have a seating request (for instance 'Not on the front row!'), please give us a call so we can note it down for you. We can't guarantee your request will be granted, but we will do our very best for you!
We often have shows on in both our Main Room, and Studio Room on the same night. If you are unsure as to which one you booked for, please check your email confirmation, it will have the correct details for your visit.
On weekend shows we have a late bar and music but sadly no dancefloor.
Arriving during the entry time window printed on your confirmation is a condition of booking. If you arrive after this time, entry is at the discretion of the management who will do all they can to accommodate you.
In this circumstance you may lose your original seat allocation, and may be offered alternative seating or standing room elsewhere in the venue. If you don't make it before the show begins you will be asked to wait until the first possible opportunity of getting you in without disturbing the show.
If a member of your party knows they will be late in advance, it's always useful for our box office to know this, so please give us a call.
At the point of booking you agreed that you would accept that your booking was non refundable. However bookings for all our regular weekend and Comedy Carousel shows are transferrable, using MYGLEE. Transfers are subject to a £2 per ticket fee and are transferrable up to 1pm on the day of the show.
The shows you can transfer your tickets into comprise the equivalent weekend or Comedy Carousel shows, or a cheaper night (eg Saturday transferred to Friday, or Friday to Thursday). Please note that bookings to live Music shows and Comedy Tour shows are not transferrable or refundable once made.
If you need any assistance in this matter, please contact the box office for advice.
Our venues are obliged by local licensing to enforce a 'Challenge 25' policy, which means anyone purchasing alcohol who looks under 25 must be asked for ID. If when asked you fail to produce legally acceptable ID you may be refused entry without refund.
All shows on the listings have an age restriction next to them, for your information. All weekend comedy shows are 18+. We have some touring shows that carry lower age restrictions, which we still need to see ID for.
Accepted forms of ID:
18+ shows - Passport / photo driving licence / prove it PASS card
16+ shows - Passport / Prove it PASS card
14+ shows - Passport / Prove it PASS card
We are governed by the law /licensing authority and our insurance, we can only take the same sort of ID that would be acceptable if you were stopped by the police on the street or in your car.
Because of the wide availability of counterfeiting software and number of apps available we cannot accept any photocopies or ID on phones.
Our student offers are aimed at students in full time education and are so good that it is crucial that you bring proper ID with you. This means a photo and expiry date, or a validated ID on the UNIDAYS app.
If you don’t bring satisfactory ID, you will be charged the difference between the student price and the full price ticket on the door, this is not refundable should you find your card or ID at some point later.
We give some amazing discounts to students so we need to satisfy ourselves that we don't become victims of fraud.
You can bring a printed and signed letter from your college / university on letter headed paper which must state that you are, or are about to be in full time education at the time of entry to that show, along with another form of valid photo ID. Alternatively, we accept validated student ID on the UNIDAYS app.
The biggest reason is, we want you and everyone in the room to be able to enjoy the show, undisturbed. We've all scowled at someone in the cinema who's phone goes off at a crucial moment, it's the same for a live show.
We require you to turn it off completely, or set it to silent and put it away.
We can't tell if customers are recording the show unless phones are turned off and put away, it's illegal to film a show, it is piracy.
Every time you check your phone or go to text, the phone screen lights up like a christmas tree and so does your face! This is distracting to the acts and those around and behind you.
This only applies during the show, you have plenty of time before, during intervals, and after the show to check & use your phone. If you need to use your phone whilst the show is on, please leave the auditorium to do so.
The booking fee applies to every ticket.
We’re sorry about this. We charge a fraction of the fee that the big boys like Ticketmaster and See tickets do, and we also allow ticket transfers for most of our common shows, which none of our competitors do.
The transparency of our pricing is as important to us as it is to our customers, so we have a small and upfront booking fee that covers the cost to our business. This in turn allows us to staff our box office for all of your enquiries and ticket bookings, allows customers to book online, and to transfer tickets between shows.
We don’t have booths or VIP tickets. Everyone is equally part of the audience which is why our show atmosphere is so special.
As long as none of the items interfere with the rest of the audience’s view of the stage, it should be fine. Balloons are a definite no but feel free to bring some table sprinkles. Please bare in mind that the tables aren’t huge, and you wouldn’t want to take away valuable food & drink space. If in doubt, give the box office a call.
Yes. Very! We book the best acts working on the UK & International circuit. These are fully-paid professionals, who know their comedy.
If you want to see who's booked in for the night of your show, head to the listings page for your venue, and click on the performer's face or name to get a full bio with videos & links.
Whilst we make every effort to keep line-ups as listed, line-ups may be subject to change on our mixed bill weekend comedy shows. Some acts are unable to play the venue after all, for reasons outside of our control. When this happens, we always replace them as soon as is possible, with another top-notch act.
If you are planning to see one specific act in a mixed bill show please contact the venue before booking and travelling to confirm the act is due to appear.
All our venues are central and have good access to accommodation and transport.
Please take a look at our Venue Info page for further practical details.
Alternatively, a quick internet search using the venue postcode will provide options.
We are more than happy to donate pairs of tickets for use in charitable events. However, we will need proof that this is going to the named charity.
Please contact the box office at email@example.com or 0871 472 0400 with your enquiry. Please use this contact as oppose to social media messages.
If you have a complaint about food, drink or anything that is disrupting your experience, please query this with the staff on the night. If we know what's happening at the time, we will do all we can to quickly rectify this for you, and allow you to continue enjoying the evening.
If you would like to make a formal complaint after the event, or wish to send us some feedback, we welcome you to do so. Please contact our Box Office Manager firstname.lastname@example.org with as much detail in writing as possible.
She will make sure this complaint is passed on to the managers involved. We respond in every instance in due course, once the matter has been investigated.