If you have any medical condition or disability that you think will affect your visit, we will do our best to help and accommodate your needs in a respectful and (if required) confidential manner.

To book tickets by phone, call us between 9am and 7pm, Monday to Friday on 0121 693 2248 or email with your access requirements and the show you wish to see in order to make a booking. Feel free to request a call back. Spaces may be limited and will be sold on a first come first served basis and you must book your tickets directly through the venue to ensure access.

If you already have a booking and need to inform us of your requirements, please do so well in advance of the show. Please do not leave it until the night of the show, as we will have already tailor-made a seating plan. You can contact the box office, feeling free to ask for a call back at or on 0121 693 2248.

All of our venues are fully accessible with step-free access where required and access to our disabled toilets is available with a radar key.

If you are a wheelchair user, it is really useful for us to know what type and size of wheelchair you have when you contact us, in order to place you in the best position possible for you to enjoy the show.

Wheelchair users and those unable to navigate stairs will be shown to the auditorium via a lift, with one of our lovely members of floor staff. When you arrive at the venue (the earlier the better), please make yourselves known to the staff on the door, who will gladly assist you and your party with access.

If you have a full-time carer that needs to attend the show with you, please call the box office on 0121 693 2248 or email to arrange a free carer's ticket in advance.

If you are hard of hearing, please let us know, as we can arrange for the use of an individual portable hearing loop. Please let us know no later than a week in advance of the show you are attending, so we can ensure it is available for your use.

Our box office staff can also assist you in enquiries relating to the nearest disabled parking spaces and your best route to the venues. All parking / travel info is also listed here.

Please feel free to contact us about any requirements here.