Please read our terms and conditions of booking at The Glee Clubs. These terms and conditions apply to all venues: Birmingham; Cardiff; Nottingham; Glasgow and Oxford. Our weekend comedy shows are produced "In-House" (Comedy Carousel, All In Comedy, Friday Night Comedy and Saturday Night Comedy). For all other events, The Glee Club sells all tickets as an agent on behalf of the organisers, promoters, artists, venues or producers of an event (referred to as a "Promoter"), subject to any other terms or conditions applicable to that event.

1 : BOOKING & TICKETS

We highly recommend booking in advance for all shows to avoid disappointment. Advance bookings must be paid in full at the time of booking. All bookings & orders are non-refundable once made. However bookings for all of our Friday Night Comedy, Saturday Night Comedy, Comedy Carousel & All In Comedy shows are transferrable, using MYGLEE. Transfers are subject to a £2 per ticket fee and are transferrable up to 1pm on the day of the show. The shows you can transfer your tickets into comprise the equivalent Friday Night Comedy, Saturday Night Comedy or Comedy Carousel shows, or a cheaper night (eg Saturday transferred to Friday, or Friday to Thursday). Please note that bookings to comedy, music, cabaret, burlesque, spoken word or talks tour shows are not transferrable or refundable once made.

If an In-House event is cancelled or rescheduled, you will receive an email with details of how to obtain a refund if you cannot make the rescheduled date. For rescheduled events, your email will state a deadline before which refund requests must be received.

For events organised by an external Promoter, decisions to change or cancel events are the responsibility of the Promoter. The Glee Club cannot guarantee to inform you of any change or cancellation of any event or be held responsible for refunds or for any resulting costs you may incur for travel, accommodation, any other related goods or service or other compensation. We will endeavour to inform you as soon as possible, and this will be via email. In urgent instances you may be contacted via phone.

2 : ARRIVING FOR SHOWS

Our venues do not use tickets – please arrive with your whole party and quote your booking name on the door to gain entry. Times of arrival are given at the time of booking, whether via the box office or online. Any customers arriving after the last time of arrival may be admitted at the duty manager’s discretion and this may be at an appropriate time so as not to disturb any other customer’s enjoyment of the show. We reserve the right to refuse admission to latecomers and to resell any unused tickets. If you arrive late for a seated show you may be offered any remaining space and this may be standing room. If you arrive with less people than originally booked we reserve the right to reassign any unused spaces. We cannot guarantee pre-orders will be honoured if you arrive late, and refunds will not be given

3 : ADDING TO A BOOKING

To make an addition to an existing booking for a show with allocated seating you must inform The Box Office by telephone as soon as possible and absolutely no later than 5pm on the day of the show, except Sunday shows – please inform The Box Office by no later than 5pm on the Saturday prior. Such additions are subject to availability. Our seating plan is tailored to the needs of the acts and audience for each show, therefore additions/groupings must be made in advance and cannot be accommodated on the night.

4 : WE ARE NON-SMOKING/VAPING VENUES

By law the Glee Club is an entirely no smoking venue across all areas. We also do not permit vaping. Anyone who smokes in any part of the club will be ejected without refund. Smoking passes may be provided for certain shows with time restrictions for re-entry, any customers returning after this point may not be admitted.

5 : BEHAVIOUR IN THE GLEE CLUBS

All customers regardless of age, gender or perceived status are expected to treat the venue, staff, acts and fellow customers with due respect and good manners. THIS EXTENDS TO TALKING DURING THE SHOW, WHICH WE CONSIDER TO BE RUDE AND DISRESPECTFUL TO NEARBY CUSTOMERS AS WELL AS THE ACTS PERFORMING. Any customers demonstrating aggressive or intimidating behaviour will be ejected without refund. Recording or photographing the comics or artists is not permitted and may result in the confiscation of the recording device and deletion of material/images.

6: SAFETY & SECURITY

We reserve the right to search bags on entry and may do so at times of heightened security.

All of our venues have CCTV.

Please do not arrive with large holdalls, rucksacks, suitcases or oversize bags, these will not be allowed into the auditoriums, which are like theatres. Auditoriums can be crowded, and any object obstructing the walkways is a trip hazard and against fire-safety rules.

Speak to us
If at any time you see or hear anything untoward, please speak to a member of our team – we’re here to help.

7 : FANCY DRESS – COMEDY SHOWS

Fancy dress is permitted. However, large or elaborate headgear, balloons, inflatables and flashing lights may obscure views and be annoying or distracting to other audience members so we respectfully draw the line at these and ask you to do so too. Have a nice time but please remember your fun should not be at others expense.

8 : INTOXICATION & DRUG POLICY

We reserve the right to refuse admission. Customers who arrive already intoxicated will not be permitted entry and no refund offered. Any member of your party found in possession of or found using any prohibited drugs will be asked to leave.We reserve the right to conduct bag and body searches and also to pass any relevant information to police.

9 : MIXED BILL COMEDY SHOW LINE-UPS

Whilst we make every effort to keep line-ups as listed, line-ups may be subject to change. We will always replace any acts who for reasons outside of our control cannot play the venue. If you are planning to see one specific act in a mixed bill show please call the venue before booking and travelling to confirm the act is due to appear.

10 : STUDENT ID

Any customers entering on student admission (full time only) must be able to produce a student photo ID card that clearly shows valid expiry dates and that they are in full time education, or validated UNIDAYS app. Otherwise full payment will be charged.

11 : DOOR SALES

On most comedy nights a limited amount of space is for sale on the door once all pre-booked customers are checked in. This is not recommended for parties larger than 6 people. Priority queuing tickets for door sales are available from The Glee Bar in Birmingham and The Glee Bar in Nottingham – allowing you to wait with a drink in comfort. In Cardiff please go to the window to the right of the club entrance for any door sales. In Glasgow please enquire with the staff on the door. There is no guarantee of entrance on the door. Once Christmas comedy shows are sold out no door sales will be available.

12 : AGE & ENTRY POLICY

Unless specified otherwise all customers must be aged 18 years or over. We wish to cause no offence but in line with local policing requirements any customers appearing to be under 25 may be asked to provide government issued ID proving they are 18 or over (or over the minimum age specified if lower than 18).

Only a valid passport, valid UK driving license photocard or authorised Prove It card may be used as ID (we will not accept birth certificates as ID). Any customers who can not provide government issued ID to prove they are 18 or over (or over the minimum age specified if lower than 18) when requested to do so will not be permitted entry to the venue.

For shows where the minimum entry age is lower than 18 we will list specific information on the show listings page. Under 16s must carry photo ID and be accompanied by an adult with a ticket to the show at all times.

14: SMS MARKETING

By opting into messages, you agree to receive recurring automated marketing and informational text messages from Glee Club. Automated messages may be sent using an automatic telephone dialing system to the mobile telephone number you provided when signing up or any other number that you designate.

Message frequency varies, and additional mobile messages may be sent periodically based on your interaction with Glee Club. Glee Club reserves the right to alter the frequency of messages sent at any time to increase or decrease the total number of sent messages. Glee Club also reserves the right to change the short code or phone number where messages are sent.

Message and data rates may apply. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. Your wireless provider is not liable for delayed or undelivered messages. Your consent to receive marketing messages is not a condition of purchase. Carriers are not liable for delayed or undelivered messages.

You can cancel any time by texting "STOP". After you send the SMS message "STOP", we will send you a message to confirm that you have been unsubscribed and no more messages will be sent. If you would like to receive messages from Glee Club again, just sign up as you did the first time and Glee Club will start sending messages to you again.

You agree that before changing your mobile number or transferring your mobile number to another individual, you will either reply “STOP” from the original number or notify us of your old number at info@glee.co.uk. The duty to inform us based on the above events is a condition of using this service to receive messages.

We reserve the right to change or terminate our messaging program at any time. We also reserve the right to update these Messaging Terms at any time. Such changes will be effective immediately upon posting. Your continued enrollment following such changes shall constitute your acceptance of such changes.

If you have any questions about your data or our privacy practices, please visit our https://www.glee.co.uk/privacy-policy/.

For support regarding our services, email us at info@glee.co.uk.

15: COVID-19 GUIDELINES

By purchasing a ticket or attending an event during the COVID-19 pandemic, you agree to follow the venue's COVID guidelines, as laid out here, as well as any further guidelines specificed by the Promoter or the government.

Please call the box office on 0871 472 0400 or email info@glee.co.uk if you are uncertain of our policy. Refunds will not be issued for incorrectly booked tickets.