Work at The Glee Club

Looking for jobs? Why do a boring job when you can work at the UK’s best comedy and live music venues?! We operate four venues - Birmingham, Cardiff, Nottingham & Glasgow. Established in 1994, our award-winning venues have been hosting events for over 25 years, including comedy, music, drag, podcasts, talks/Q&As & spoken word. Described by The Guardian as “enormously well-regarded”, we pride ourselves on a commitment to excellence & innovation in live events. Here are our current vacancies.

We are committed to diversity and inclusion, and are keen to attract people of different backgrounds, perspectives and experiences. We particularly encourage applications from historically underrepresented communities for all roles.

BIRMINGHAM JOBS

Assistant Venue Manager - Birmingham

Job Title: Assistant Venue Manager
Reports To: Venue Manager
Location: Glee Club, Hurst St, Birmingham B5 4TD

Position Information
Salary £23-27k pa - dependent on experience and suitability for role.
Bonus scheme available after 1 years’ service - dependant on performance.
This role is on a full-time contract of up to 48 hours per week, subject to successful completion of a 6 month probationary period (please note weekly hours will fluctuate seasonally with demand).
28 days annual leave per year - none to be taken in late November or December.

Summary of position and key attributes
The Assistant Venue Manager is a broad and varied role that shapes and supports all aspects of our live event operation. As a keyholder, and the line manager to the Heads of our bar, floor, kitchen, box office and technical departments you will be managing everything on an event day, and meeting the needs of the touring party, promoter, venue staff and contractors. When the doors open you are the Duty Manager, and face of the venue of our customers, all while ensuring revenue targets are met and the experience is the safest it can possibly be.

The ideal candidate would have previous experience in a supervisor or management position in a live entertainment venue, or a bar and restaurant environment, with a history of driving revenues and improving the customer experience. They would be a strong problem solver who can think clearly and calmly on their feet and under pressure, as well as being a people manager who can assess our staff analytically, talk to them with understanding and motivate them effectively. A passion for live comedy and prior knowledge of the UK comedy industry would also be beneficial,
but not essential.

Main objectives of the role
- As the Duty Manager you will always have one eye on the operation of our event nights, ensuring standards of customer service, bar and food spends are as high as possible, without compromising on safety or the quality of the event we are hosting.

- Similarly, working alongside the Heads of Department, you will collaborate with them and research ways to improve our operations, our revenue streams and our safety record.

- One of the most important functions is to write the weekly rota for all our casual staff, which is a careful balancing act of different types of shows, audience profiles, opening and close times, staff availability that requires attention to detail.

- As the Assistant Manager, cost control across the business is a vital function of your role. Through control of the rotas you will especially manage our expenditure on wages, but you are encouraged to seek opportunities to make savings in any and every area you feel possible.

- Once established in the role, you will be a trusted and respected manager to all our staff, who can correctly identify the right time to intervene and when to let the staff work under their initiative. You will also be an early point of contact for any ideas or concerns they may have.

Duties and Responsibilities
• Duty Management of events, including working alongside all stakeholders, to deliver each event to the satisfaction of the promoter, our customers, police licencing and the venue owner.
• Being responsible for planning and scheduling staff on multiple-show nights and ensuring the venue operation is efficient and effective in such circumstances.
• Line management of heads of departments – bar / floor / kitchen / tech / security & box office.
• Writing rotas and deployment of staff for event shifts, in line with agreed budgets and expenditures.
• Helping to forecast sales revenue on a weekly basis.
• Completing and submitting accurate wage and payroll entries.
• Checking deliveries into the club and inputting them onto relevant systems.
• Recruitment and training of casual staff.
• Responding to customer feedback and complaints.
• On the instruction of the ‘DPS’ to act as ‘licensee’ to the building and on these occasions to ensure that the venue operates in accordance with its legal responsibilities.
• Working to agreed operational and H&S procedures and being responsible for our operation meeting these standards during event hours.
• To co-ordinate and implement with the Marketing Department all internal / external marketing of all events to include the planning and placement of local advertising if required.
• Working with the Venue Manager & the Operations Director to continually improve and develop systems.

 Desired Skills and Qualifications
• Personal Licence holder
• Education to degree level
• History of people management
• Good verbal communicator
• Attention to detail
• Experience in dealing with the general public
• Sound decision making /problem-solving / information processing ability
• Ability to drive sales

About The Venue
Glee Birmingham is a multi-venue, multi-bar operation with 3 distinct spaces. Our main room has a capacity of 400 seated/600 standing, and is open every Thursday, Friday and Saturday for our weekly comedy nights, as well as being available to hire to some of biggest names in comedy, music, drag, cabaret and spoken word. The studio is a smaller space for 150 seated, and is regularly hired for shows by upcoming musicians and comedians, often for their first solo toured shows. The downstairs Lounge Bar is our third space and is a room with potential for growth in the coming years, as well as continuing to provide a meeting space for our customers before they attend our shows.

How to Apply
Apply here
by emailing a cover letter & CV. Closing date midday Mon 31st May 2021.

Kitchen Manager - Birmingham

Job Title: Kitchen Manager
Reports To: Venue Manager & Assistant Venue Manager
Location: Glee Club, Hurst St, Birmingham B5 4TD

Position Information
Salary £21-23k pa - dependent on experience and suitability for role.
Bonus scheme available after 6 months service - dependant on performance.
This role is on a full-time contract with an average of 25-35+ hours per week, subject to successful completion of a 6-month probationary period (please note weekly hours will fluctuate seasonally with demand).
28 days annual leave per year - none to be taken in late November or December.

Summary of position and key attributes
The Kitchen Manager is responsible for all aspects of food service and delivery at the venue, for a high volume kitchen that works in pressurised service windows between 60 and 90 minutes long during our event nights. As a keyholder, and the line manager to a small pool of up to 6 casual staff, you will place orders, check and receive deliveries, write rotas, and motivate staff, all while preparing & serving food to the highest possible quality and to the exact specifications requested by our customers. You are also responsible for managing Food Hygiene and Health and Safety, maintaining the venues 5 star rating and ensuring all paperwork is correct, complete and available to present in case of inspection. On an event day, you will manage everything about the operation of the kitchen from prep to build & service, as well as ensuring a clean and orderly closedown process is completed.

The ideal candidate would have previous experience in a supervisor or management position in a high volume kitchen, with a history of streamlining the kitchen operation and improving the customer experience. They would be a strong problem solver who can think clearly and calmly on their feet and under pressure, as well as being a people manager who can assess our staff analytically, talk to them with understanding and motivate them effectively.

Main objectives of the role
• As the Kitchen Manager you will be fully focussed on the operation of our kitchen during event nights, ensuring standards of service are as high as possible, without compromising on safety or the quality of the dishes we are serving. Over time, you will implement improvements to the efficiency of the service model.

• Taking on full responsibility for Food Hygiene and all associated allergen control and health and safety aspects of operating the kitchen.

• Once established in the role, you will be a trusted and respected manager to all kitchen staff, who can correctly identify the right time to intervene and when to let the staff work under their initiative. You will also be an early point of contact for any ideas or concerns they may have.

• On occasion, you will provide menus for one-off corporate or private hires that have been fully costed and sourced in a timely manner.

Duties and Responsibilities
• Lead, motivate and coordinate your team during food service.
• Ensure that you and your team provide a consistently high-quality product in a time frame acceptable to the company and the customer.
• Develop a close working relationship with the floor manager and team, to ensure products are delivered smoothly and swiftly to our customers.
• Provide department rotas that meet with staffing targets.
• Minimise staff costs and issues arising from send-backs, delays or complaints, while maintaining the highest level of customer satisfaction.
• Maintain or exceed target profit margins. Target food GP is 62% (rising to 65% in December).
• Seek to optimise the food revenue potential from each show and each customer visiting the venue.
• Keep accurate staff records and time sheets and assist with the payment of wages in accordance with company policy where necessary.
• Keep abreast of and implement current and new health and safety legislation, hygiene policies and food service best practice. Ensure your team implement good practice throughout.
• Ensure your staff are adequately trained and initiate training programmes where necessary. Assist with any training need identified if required.
• Maintain acceptable hygiene records, procedures and pass all relevant inspections.
• Implement appropriate cleaning (inc. deep clean) measures and ensure they are completed.
• Inform the venue manager of any issues within your team that may require disciplinary action to be taken in line with current legislation and company policy.

 Desired Skills and Qualifications
• Previous senior experience in a kitchen environment.
• History of people management
• Good verbal communicator
• Strong attention to detail
• Sound decision making / problem solving / information processing ability
• Ability to drive quality.

About The Venue
Glee Birmingham is a multi-venue, multi-bar operation with 3 distinct spaces. Our main room has a capacity of 400 seated/600 standing, and is open every Thursday, Friday and Saturday for our weekly comedy nights, as well as being available to hire to some of biggest names in comedy, music, drag, cabaret and spoken word. The studio is a smaller space for 150 seated, and is regularly hired for shows by upcoming musicians and comedians, often for their first solo toured shows. The downstairs Lounge Bar is our third space and is a room with potential for growth in the coming years, as well as continuing to provide a meeting space for our customers before they attend our shows.

How to Apply
Apply here
by emailing a cover letter & CV. Closing date midday Mon 31st May 2021.

Head of Security - Birmingham

Job Title: Head of Security
Reports To: Venue Manager & Assistant Venue Manager
Location: Glee Club, Hurst St, Birmingham B5 4TD

Position Information
£13.00 per hour
The Head of Security is expected to work 98% of show nights that we are open for (not including annual leave allowance), including all Friday and Saturday nights.

This is an hourly paid position, with shifts available 250 – 280 nights per year.  A typical shift runs between 5.30 to 6.30pm until 10.30pm to 11.30pm (later on Saturdays).  There are occasional daytime shifts on Sundays – no more than 10 a year.

28 days annual leave per year (calculated pro rata) - none to be taken in late November or December.

Summary of position and key attributes
The Head of Security is responsible for all aspects of the security operation during opening hours, ensuring a warm welcome and friendly service to the overwhelming majority of our customers, and managing the appropriate steps through a series of warnings and interventions for the occasional person or party that requires it.  You will need to demonstrate excellent surveillance skills in a challenging environment, and a safe, considered approach to emergency response.  Our goal is to create and preserve an environment where staff, customers and property are safe and well protected, and the quality of performance coming from the space is paid the utmost respect.

The ideal candidate would have a history of a supervisory or management position in a night-time security environment, with experience overseeing a small team working to the venue’s standards of operation and customer service.  They would be a strong problem solver who can think clearly and calmly on their feet and under pressure, as well as being someone who can assess a situation analytically, approach an initial interaction with understanding and make clear decisions effectively when required.  Good organisational skills are also required, especially when we operate different venues simultaneously, as the need to redeploy staff on shift is continual.

Main objectives of the role
- As the Head of Security, you will be fully focussed on the operation of our security during event nights, ensuring standards of service are as high as possible, without compromising on the safety of everyone under our roof.  The experience of our customers and our performers is paramount, and your role is to foster an atmosphere where these experiences are the priority.

- Leading your team by developing and implementing security protocols and procedures, and recruiting and training new staff to follow out these roles as required.

- Once established in the role, you will be a trusted and respected manager who works alongside the Head of our bars, floor, box office and technical department to take guidance on where problems may arise, and assist them in the management of their department as well.

Duties and Responsibilities
• Lead, motivate and coordinate your team during our events.
• Ensure that you and your team provide a consistently high-quality welcome to our customers to foster an environment where all under our roof feel safe and relaxed.
• Develop a close working relationship with the Heads of Department, to ensure our events are delivered smoothly and safely to all stakeholders. 
• Positively and proactively engage with our customers to minimise negative feedback and complaints.
• Control staff costs while maintaining the highest level of customer satisfaction.
• Developing and implementing security policies, protocols and procedures, including taking a leading role in dealing with evacuations and emergencies.
• Assisting venue management in recruitment of new staff.
• Ensure your staff are adequately trained and initiate training programmes where necessary. Similarly, to assist the venue management team with any training need identified if required.
• Keep accurate staff records and time sheets, to assist with the payment of wages in accordance with company policy where necessary.
• Keep abreast of and implement current and new health and safety legislation, and ensure your team implement good practice throughout.
• Maintain acceptable records of staff on duty, logs of visitor numbers, building checks and records of intervention to ensure venue can pass all relevant licencing inspections.  If required, collect full incident reports and witness accounts where deemed appropriate.
• Inform the venue manager of any issues within your team that may require disciplinary action to be taken in line with current legislation and company policy.

 Desired Skills and Qualifications
• Previous senior experience in a security environment.
• History of people management 
•Good verbal communicator
•Sound decision making / problem solving / information processing ability
• Leadership skills, with a clear capability to set an example through own behaviour.

About The Venue
Glee Birmingham is a multi-venue, multi-bar operation with 3 distinct spaces.  Our main room has a capacity of 400 seated/600 standing, and is open every Thursday, Friday and Saturday for our weekly comedy nights, as well as being available to hire to some of biggest names in comedy, music, drag, cabaret and spoken word.  The studio is a smaller space for 150 seated, and is regularly hired for shows by upcoming musicians and comedians, often for their first solo toured shows.  The downstairs Lounge Bar is our third space and is a room with potential for growth in the coming years, as well as continuing to provide a meeting space for our customers before they attend our shows.

How to Apply
Apply here
by emailing a cover letter & CV. Closing date Tues 25th May 2021.

Bar & Floor Team - Birmingham

BAR TEAM JOBS

The Glee Club bars are a fast-paced working environment and we’re often looking for experienced bartenders to join our team. Because our service is based on an interval model for most shows it is essential that candidates can show that they have experience in a comparable fast-paced, high-volume environment.

Friday and Saturday night availability is essential.

Starting rate £9.30 per hour. In addition, we offer a unique bonus scheme that can see the hourly rate rise by several increments depending on productivity for the night.

Apply here by emailing a cover letter & CV.


FLOOR TEAM JOBS

Great service is a massive part of The Glee Club experience, and at the very core of this are our Floor Teams. Waiting and/or ushering experience is preferable but not essential. All candidates must, however, be able to show that they can provide outstanding service in a hospitality or retail environment and have the personality and charisma to greet our customers the Glee way.

Friday and Saturday night availability is essential. Please note that this role requires lifting and moving of furniture.

Starting rate £9.30 per hour. In addition, we offer a unique bonus scheme that can see the hourly rate rise by several increments depending on productivity for the night.

Apply here by emailing a cover letter & CV.

CARDIFF JOBS

Bar & Floor Team - Cardiff

BAR TEAM JOBS

The Glee Club bars are a fast-paced working environment and we’re often looking for experienced bartenders to join our team. Because our service is based on an interval model for most shows it is essential that candidates can show that they have experience in a comparable fast-paced, high-volume environment.

Friday and Saturday night availability is essential.

Starting rate £9.30 per hour. In addition, we offer a unique bonus scheme that can see the hourly rate rise by several increments depending on productivity for the night.

Apply here by emailing a cover letter & CV.


FLOOR TEAM JOBS

Great service is a massive part of The Glee Club experience, and at the very core of this are our Floor Teams. Waiting and/or ushering experience is preferable but not essential. All candidates must, however, be able to show that they can provide outstanding service in a hospitality or retail environment and have the personality and charisma to greet our customers the Glee way.

Friday and Saturday night availability is essential. Please note that this role requires lifting and moving of furniture.

Starting rate £9.30 per hour. In addition, we offer a unique bonus scheme that can see the hourly rate rise by several increments depending on productivity for the night.

Apply here by emailing a cover letter & CV.

NOTTINGHAM JOBS

Bar & Floor Team - Nottingham

BAR TEAM JOBS

The Glee Club bars are a fast-paced working environment and we’re often looking for experienced bartenders to join our team. Because our service is based on an interval model for most shows it is essential that candidates can show that they have experience in a comparable fast-paced, high-volume environment.

Friday and Saturday night availability is essential.

Starting rate £9.30 per hour. In addition, we offer a unique bonus scheme that can see the hourly rate rise by several increments depending on productivity for the night.

Apply here by emailing a cover letter & CV.


FLOOR TEAM JOBS

Great service is a massive part of The Glee Club experience, and at the very core of this are our Floor Teams. Waiting and/or ushering experience is preferable but not essential. All candidates must, however, be able to show that they can provide outstanding service in a hospitality or retail environment and have the personality and charisma to greet our customers the Glee way.

Friday and Saturday night availability is essential. Please note that this role requires lifting and moving of furniture.

Starting rate £9.30 per hour. In addition, we offer a unique bonus scheme that can see the hourly rate rise by several increments depending on productivity for the night.

Apply here by emailing a cover letter & CV.

GLASGOW JOBS

Part-Time Kitchen Assistant - Glasgow

PART-TIME KITCHEN ASSISTANT

Location: The Glee Club Glasgow, Renfrew Street, G2 3AB

Part Time Kitchen Assistant required for summer 2021 start - Evening hours

The Glee Club is a brand new comedy and live entertainment venue in Glasgow City Centre. We are looking for someone who is a hard worker, passionate about food and works well under pressure.

Main Job Roles:

- Assist head chef in prep and service
- Produce high quality food
- Maintain high standards of cleanliness in the kitchen
- Assist head chef with deliveries / deep cleans etc

As we are a new venue the hours will be limited to mainly Friday and Saturday nights. Generally shifts start at 5pm and finish around 10/10.30pm. Come mid November - December we will be a lot busier and there could be up to 4 / 5 shifts a week. You will be required to work almost all of these including New Years Eve.

As we are a comedy club the service windows are slightly different to a regular restaurant. We aim to get everyone served before the show starts which generally gives us just over an hour to get as many dishes out as possible. This could be up to 300 covers at our very busiest.

Kitchen experience is required.

Rate of pay: £9.80 per hour

Apply here by emailing a cover letter & CV.

Bar & Floor Team - Glasgow

BAR TEAM JOBS

The Glee Club bars are a fast-paced working environment and we’re often looking for experienced bartenders to join our team. Because our service is based on an interval model for most shows it is essential that candidates can show that they have experience in a comparable fast-paced, high-volume environment.

Friday and Saturday night availability is essential.

Starting rate £9.30 per hour. In addition, we offer a unique bonus scheme that can see the hourly rate rise by several increments depending on productivity for the night.

Apply here by emailing a cover letter & CV.


FLOOR TEAM JOBS

Great service is a massive part of The Glee Club experience, and at the very core of this are our Floor Teams. Waiting and/or ushering experience is preferable but not essential. All candidates must, however, be able to show that they can provide outstanding service in a hospitality or retail environment and have the personality and charisma to greet our customers the Glee way.

Friday and Saturday night availability is essential. Please note that this role requires lifting and moving of furniture.

Starting rate £9.30 per hour. In addition, we offer a unique bonus scheme that can see the hourly rate rise by several increments depending on productivity for the night.

Apply here by emailing a cover letter & CV.

BENEFITS OF WORKING AT THE GLEE CLUB

You get to see plenty of top comedy, music and entertainment whilst getting paid (some comedy names you will see on stage now started out in jobs behind our bars or on our floors!).

You need to be 18+ to work with us, but the good news is, we believe you should be paid a minimum of £9.30 p/h, even if you are under 25. In addition, we offer a unique bonus scheme that can see the hourly rate rise by several increments depending on productivity for the night.

We pride ourselves on having friendly, helpful staff, so you will be working as part of a great team.

It's a unique place to work, ideal for students or just fans of live comedy, music, events & event management.

Contact Us

CONTACT US

Contact our friendly team for any enquiries or to make a booking:

0871 472 0400 or email info@glee.co.uk.

Lines are open:
Monday-Friday: 9.30am-5.30pm

Calls cost 13p per minute plus your phone company's access charge.

CORONAVIRUS (COVID-19)

We are carefully monitoring the situation with COVID-19 and following the latest updates from the relevant government bodies.

Please see our listings to check which events have been cancelled or rescheduled. We ask all ticket-holders to avoid contacting us directly. Our box office team will be working to contact customers ASAP and ticket-holders will be offered a choice of refund or free transfer to a show later on in the year for impacted events. We ask for your patience and understanding whilst we do this.

We will be issuing updates on individual events as and when we have them. Please be assured refunds and transfers will be issued for any cancelled events.

This is a concerning time for many venues, theatres and arts organisations. If you're able to do so, please consider purchasing tickets for events later on in the year, to help financially support those impacted by these troubling developments.

Please look out for our emails and social media for updates.