Job Title: Head of Security
Reports To: Venue Manager & Assistant Venue Manager
Location: Glee Club, Hurst St, Birmingham B5 4TD

Position Information
£13.00 per hour
The Head of Security is expected to work 98% of show nights that we are open for (not including annual leave allowance), including all Friday and Saturday nights.

This is an hourly paid position, with shifts available 250 – 280 nights per year.  A typical shift runs between 5.30 to 6.30pm until 10.30pm to 11.30pm (later on Saturdays).  There are occasional daytime shifts on Sundays – no more than 10 a year.

28 days annual leave per year (calculated pro rata) - none to be taken in late November or December.

Summary of position and key attributes
The Head of Security is responsible for all aspects of the security operation during opening hours, ensuring a warm welcome and friendly service to the overwhelming majority of our customers, and managing the appropriate steps through a series of warnings and interventions for the occasional person or party that requires it.  You will need to demonstrate excellent surveillance skills in a challenging environment, and a safe, considered approach to emergency response.  Our goal is to create and preserve an environment where staff, customers and property are safe and well protected, and the quality of performance coming from the space is paid the utmost respect.

The ideal candidate would have a history of a supervisory or management position in a night-time security environment, with experience overseeing a small team working to the venue’s standards of operation and customer service.  They would be a strong problem solver who can think clearly and calmly on their feet and under pressure, as well as being someone who can assess a situation analytically, approach an initial interaction with understanding and make clear decisions effectively when required.  Good organisational skills are also required, especially when we operate different venues simultaneously, as the need to redeploy staff on shift is continual.

Main objectives of the role
- As the Head of Security, you will be fully focussed on the operation of our security during event nights, ensuring standards of service are as high as possible, without compromising on the safety of everyone under our roof.  The experience of our customers and our performers is paramount, and your role is to foster an atmosphere where these experiences are the priority.

- Leading your team by developing and implementing security protocols and procedures, and recruiting and training new staff to follow out these roles as required.

- Once established in the role, you will be a trusted and respected manager who works alongside the Head of our bars, floor, box office and technical department to take guidance on where problems may arise, and assist them in the management of their department as well.

Duties and Responsibilities
• Lead, motivate and coordinate your team during our events.
• Ensure that you and your team provide a consistently high-quality welcome to our customers to foster an environment where all under our roof feel safe and relaxed.
• Develop a close working relationship with the Heads of Department, to ensure our events are delivered smoothly and safely to all stakeholders. 
• Positively and proactively engage with our customers to minimise negative feedback and complaints.
• Control staff costs while maintaining the highest level of customer satisfaction.
• Developing and implementing security policies, protocols and procedures, including taking a leading role in dealing with evacuations and emergencies.
• Assisting venue management in recruitment of new staff.
• Ensure your staff are adequately trained and initiate training programmes where necessary. Similarly, to assist the venue management team with any training need identified if required.
• Keep accurate staff records and time sheets, to assist with the payment of wages in accordance with company policy where necessary.
• Keep abreast of and implement current and new health and safety legislation, and ensure your team implement good practice throughout.
• Maintain acceptable records of staff on duty, logs of visitor numbers, building checks and records of intervention to ensure venue can pass all relevant licencing inspections.  If required, collect full incident reports and witness accounts where deemed appropriate.
• Inform the venue manager of any issues within your team that may require disciplinary action to be taken in line with current legislation and company policy.

 Desired Skills and Qualifications
• Previous senior experience in a security environment.
• History of people management 
•Good verbal communicator
•Sound decision making / problem solving / information processing ability
• Leadership skills, with a clear capability to set an example through own behaviour.

About The Venue
Glee Birmingham is a multi-venue, multi-bar operation with 3 distinct spaces.  Our main room has a capacity of 400 seated/600 standing, and is open every Thursday, Friday and Saturday for our weekly comedy nights, as well as being available to hire to some of biggest names in comedy, music, drag, cabaret and spoken word.  The studio is a smaller space for 150 seated, and is regularly hired for shows by upcoming musicians and comedians, often for their first solo toured shows.  The downstairs Lounge Bar is our third space and is a room with potential for growth in the coming years, as well as continuing to provide a meeting space for our customers before they attend our shows.

How to Apply
Apply here by emailing a cover letter & CV. Closing date Tues 25th May 2021.