We are more than happy to donate pairs of tickets for use in charitable events. However, we will need proof that this is going to the named charity.
Cardiff FAQs
Contact our box office on:
0871 472 0400 or email info@glee.co.uk.
Calls cost 13p per minute plus your phone company's access charge.
For Box Office opening hours, please see our contact page for details.
Below are a collection of the most common FAQs, so please take a look here first!
MAKING A BOOKING
DO I HAVE TO BOOK IN ADVANCE?
We always recommend booking in advance, as many of our shows sell out nearer to the day. You can do this online, or by calling our Box Office (opening hours can be found here).
HOW DO I PAY / RESERVE? CAN I PAY ON THE DOOR?
We always recommend booking in advance. You can book online or over the phone by making full payment using a credit/debit card.
For some shows, as long as they are not sold out in advance, we may still have a limited number of spaces available on the door. These are first come, first served. Please note, tickets will be more expensive on the door.
Paying on the door to join another party that has pre-booked:
We will do our best to accommodate you, but we can not guarantee you’ll get a seat with your pals if you’ve left it to the last minute.
WHERE ARE MY TICKETS?
We are a ticketless venue, it's less hassle for you, and saves a few trees. Once you have booked you will receive an email confirmation of your booking. This is for your own records, there's no need to print it, but do read it through and make a note of the booking reference number (beginning with GL). Upon arriving at the club, we just need the name you booked under, this will gain you entry. If you are the organiser of the party, please ensure all members of the group have the booking reference number and party name to give at the door.
You can login to the MyGlee section of the website at any time, to take view or amend any current bookings you have with us.
You can also visit MyGlee to resend your booking confirmation if you can't find it.
HOW MANY TICKETS CAN I BOOK?
Glee is a great night out, whether you are a solo comedy fan, a couple on the tiles or a group of 200. The capacity is the limit! If we’ve got the seats available, they’re yours for the taking. Some tour shows have restrictions on booking group size. Please contact the Box Office with any queries.
CAN I ADD EXTRA TICKETS TO MY BOOKING?
As long as we still have ticket availability for the show you require, and there are no restrictions on group size, then yes. Get in touch and we’ll take you through it, or go ahead and book those online, by logging in and adding to your original booking. As with all bookings, we recommend doing this as soon as possible to avoid any disappointment.
I NEED TO BOOK A GROUP, DO I HAVE TO PAY FOR EVERYONE?
Not unless you're feeling generous! We take lots of group bookings, and we want you all to be able to sit together where possible, and have things sorted before you visit.
You can book your own ticket, and then link to another booking after you've checked out, or contact the Box Office to link your bookings. This needs to be done at least two hours before the show doors open.
Some events have limits on the group booking size. If your group is over the size limit, please contact the Box Office to check availability.
SOME PEOPLE IN MY PARTY AREN’T COMING NOW. CAN WE GET THEIR TICKET MONEY CONVERTED TO DRINKS OR FOOD?
Sorry no. If you have any drop-outs, please get in touch with the box office on 0871 472 0400 / info@glee.co.uk and we’ll see what we can do for you.
Can I Have a Discount?
Currently, the only discounts we offer are on some group, birthday, student and stag/hen bookings. Please contact the Box Office for further information. Alternatively, head to our Groups page page and fill out the enquiry form.
Can we pick our seats?
For all allocated seating shows, we write a unique seating-plan each night, so we allocate your seats on the day of the show. All tickets in the same booking will be seated together. We don't know in advance exactly where you will be sat, but if you are a large group (10+), you are likely to be seated in the middle / towards the back of the auditorium.
If you have a seating request for an allocated seating show (for instance 'Not on the front row!'), please give us a call on 0871 472 0400 or email info@glee.co.uk so we can note it down for you. We can't 100% guarantee your request will be granted, but we will do our very best for you!
Some tour shows including Music, Cabaret & Burlesque, Spoken Word / Talks and some Comedy Tour Shows may be unreserved seating with no tables, or standing gigs. Please check the ‘More Info’ section next to all show listings to find out.
What's your age policy - do I need ID?
Our venue is obliged by local licensing to enforce a 'Challenge 25' policy, which means anyone who looks under 25 may be asked for ID to gain entry. If when asked you fail to produce legally acceptable ID you may be refused entry without refund.
Please check the individual event for the age restrictions.
Under 16s must carry photo ID and be accompanied by an adult with a ticket to the show at all times.
Accepted forms of ID:
- Passport
- Photo driving licence (provisional licences are accepted)
- Card with official PASS hologram
If you cannot provide valid when requested you may be refused entry. Refunds will not be issued for incorrectly booked tickets.
Do I need my student ID?
If you have booked a student ticket type - we absolutely need to see your student ID!
Accepted forms of student ID are a validated ID on the UNIDAYS, Student Beans or Totum app or an official student card that has a photo and expiry date.
If you can't provide one of the above forms of ID, you will be charged the difference between the student price and the full price ticket on the door. This is not refundable should you find your card or ID at some point later.
Food & Drink
Is food served at the shows?
Please check the individual event listing to see if food is available. For some shows, you can pre-order your food & drinks ahead of your visit by placing orders through MyGlee at least 2 hours before show doors open. Alternatively, you may be able to order food from the bar, or our table service system, on the night.
For certain music gigs, no food will be available.
We also offer bar snacks including crisps, fresh popcorn and ice cream.
Can we pre-order drinks?
Certainly! You can do this yourself online through MY GLEE once your booking is in. Please note we can’t take pre-orders for drinks on unallocated/standing shows.
I have allergies, help!
Please click here for a full list of the allergens contained within our food menu. If you would like to discuss anything further, please contact the Box Office.
Can we get a bar tab?
Sure. We know big groups can be difficult to buy drinks for, so we are happy to set up a pre-paid bar tab for you via invoice ahead of your visit. You can also set up a bar tab on the night of the show with a credit/debit card, with optional limits. To do this, simply ask for the bar manager who will create and manage the tab for you.
Getting in / accessibility
I HAVE A MEDICAL CONDITION/DISABILITY THAT AFFECTS MY VISIT. WHAT SHOULD I DO?
We will do our best to help and accommodate your needs in a respectful and if required, confidential manner.
Please see our accessibility page for full details.
What happens if i'm running late?
Arriving during the entry time window printed on your confirmation is a condition of booking. If you arrive after this time, entry is at the discretion of the management who will do all they can to accommodate you.
If you don't make it before the show begins you will be asked to wait until the first possible opportunity of getting you in without disturbing the show.
We cannot guarantee pre-orders will be honoured if you arrive late, and refunds will not be given.
If a member of your party knows they will be late in advance, it's always useful for our box office to know this, so please give us a call.
What's the layout?
Our auditorium is usually set out with tables in front of each row of seats. These rows extend backwards from the stage in a theatre style. If you're attending an allocated seating show, your group will be allocated seats and tables together which are yours for the evening. Our staff will give you your table numbers upon arrival.
Some tour shows including Music, Cabaret & Burlesque, Spoken Word / Talks and some Comedy Tour Shows may be unreserved seating with no tables, or standing gigs. Please check the ‘More Info’ section next to all show listings to find out. On unreserved events, we suggest you arrive early if you want to be sat in a specific place or with a group of friends. Although there will be enough seats for the amount of attendees, they are taken on a first-come basis.
A 3D Tour of the venue is available on our Location & Accessibility page.
Safety & Security - What do we do?
The ongoing safety of our customers, staff and performers is of absolute paramount importance. So if you’re visiting one of our venues, please take a moment to read the below information.
Security & CCTV
Our management and security teams regularly review procedure and protocol with all staff. As with every live event, there are lots of things that go on behind the scenes, so please be patient if things take a little longer than you’re used to. All of our venues are monitored by CCTV at all times.
Travel light
Please arrive for the event in good time as we carry out security searches on entry. We have no cloakroom facilities and request you do not bring large bags.
Contraband
Parties found bringing in food and drink without prior arrangement, or any dangerous or illegal weapons / substances onto our premises will be denied entry without refund, and the party's details passed on to the authorities where relevant.
Speak to us
If at any time you see or hear anything untoward, please speak to a member of our team – we’re here to help.
Barry's had 'One too many', why can't he come in?
Join us, be merry, have a great time, but we are a licensed venue - which means we cannot legally permit entry, or serve alcohol, to anyone who has clearly stayed in the pub too long after work.
Customers who arrive already intoxicated will not be permitted entry and no refund offered. Any member of your party found in possession of or found using any prohibited drugs will be asked to leave. We reserve the right to conduct bag and body searches and also to pass any relevant information to police.
During Your Visit
How long do the shows last?
Our shows are live and generally unscripted, so we can't always predict with certainty when they will end. However, as a general guide our All In Comedy shows finish at approximately 9.30pm. Our Friday Night Comedy shows finish at approximately 10.00-10.30pm. Our Saturday Night Comedy shows finish at approximately 9.30-10.00pm. Our music shows have a curfew of 11pm, and generally finish around 10 - 10.30pm. For more specific details on specific touring shows, please contact the Box Office.
Is there a disco after the show?
Subject to availability, on busy Friday and Saturday nights we have a late bar and music, but sadly no dance-floor.
Is there a dress code?
No, wear whatever you feel comfortable in. Some clothes are advised. Some people like to dress up, others go for casual attire. All styles are welcome at The Glee.
If you want to wear fancy dress, go for it, we don't have a problem with you looking a bit silly. However, you will be asked to remove anything that gets in the way of other customers' enjoyment of the show (eg, massive hats, flashing lights, noisy items).
Do you have a cloakroom?
No. Sorry!
Can I use my phone? Can I take photos or recordings?
No. We want you and everyone in the room to be able to enjoy the show, undisturbed. We've all scowled at someone in the cinema who's phone goes off at a crucial moment, it's the same for a live show.
We require all attendees to set their phones to silent.
We can't tell if customers are recording the show unless phones are turned off and put away, it's illegal to film a show, it is piracy.
Every time you check your phone or go to text, the phone screen lights up like a christmas tree and so does your face! This is distracting to the acts and those around and behind you.
This only applies during the show, you have plenty of time before, during intervals, and after the show to check & use your phone. If you need to use your phone whilst the show is on, please simply leave the auditorium to do so.
Behaviour in The Glee Clubs
All customers regardless of age, gender or perceived status are expected to treat the venue, staff, acts and fellow customers with due respect and good manners. This extends to talking during the show, which we consider to be rude and disrespectful to nearby customers, as well as the acts performing. Any customers found to be persistently talking, heckling, or demonstrating aggressive or intimidating behaviour will be ejected without refund.
I have a complaint. What next?
If you have a complaint about food, drink or anything that is disrupting your experience, please query this with the staff on the night. If we know what's happening at the time, we will do all we can to quickly rectify this for you, and allow you to continue enjoying the evening.
If you would like to make a formal complaint after the event, or wish to send us some feedback, we welcome you to do so. Please contact our Box Office Manager at info@glee.co.uk with as much detail as possible. All complaints must be submitted in writing and cannot be processed via telephone.
They will make sure this complaint is passed on to the managers involved. We respond in every instance in due course, once the matter has been investigated.
Everything else
Can you recommend hotels / taxis / parking?
Our venue sits in the centre of Cardiff Bay, and has good access to accommodation and transport.
Please take a look at our Location page for more info.
THE LINE-UP HAS CHANGED, WHAT’S HAPPENED?
Whilst we make every effort to keep line-ups as listed, line-ups may be subject to change on our mixed bill weekend comedy shows. Some acts are unable to play the venue after all, for reasons outside of our control. When this happens, we always replace them as soon as is possible, with another top-notch act.
If you are planning to see a specific act on a mixed bill show, please bear in mind that line-ups are subject to change, and refunds cannot be issued.
Is it funny?
Yes. Very! We book the best acts working on the UK & International circuit. These are fully-paid professionals, who know their comedy.
If you want to see who's booked in for the night of your show, head to the listings page and click on the performer's face or name to get a full bio with videos & links. Please note: line ups are subject to change.
Why do you charge a booking fee?
The booking fee applies to every ticket. The transparency of our pricing is as important to us as it is to our customers, so we have a small and upfront booking fee that covers the cost to our business. This in turn allows us to staff our box office for all of your enquiries and ticket bookings, allows customers to book online, and to transfer tickets between shows.
Can I get a refund if I can't make it?
All bookings are non-refundable. Please read our full terms & conditions here.
Bookings for All In Comedy, Friday Night Comedy & Saturday Night Comedy shows are transferrable, using MyGlee. Transfers are subject to a £2 per ticket fee and are transferrable up to 1pm on the day of the show.
Please note that bookings to any other shows are not transferable or refundable once made.
I'm organising a charity event, can you donate?
Please contact the box office at info@glee.co.uk or 0871 472 0400 with your enquiry. Please use this contact as opposed to social media messages.
Question not covered? No worries, get in touch with our friendly box office team, who will be glad to help.