23 May 2017 - As venue operators, the tragedy in Manchester struck particularly close to our heart. To all those affected, we send our thoughts, condolences and a great deal of love. It goes without saying that the ongoing safety of our customers, staff and performers is of absolute paramount importance. So if you’re visiting one of our venues, please take a moment to read the below information.
Our management and security teams regularly review procedure and protocol with all staff. As with every live event, all arrangements are in a continuous state of flux. There are lots of things that go on behind the scenes, so please be patient if things take a little longer than you’re used to.
Our venues are monitored by CCTV at all times, but please can we ask for your help by arriving in good time, as we carry out security searches on entry.
Please plan ahead and do your best to travel as lightly as possible. As well as cloakroom facilities being limited, searches are in place, and we really don’t want to slow you down getting in. So if you really, really need to bring a bag, please make sure that it’s small (less than laptop size or a small handbag).
Large bags (rucksacks / holdalls/ suitcases ) are not allowed in the auditorium, because:
A) They take to long to search properly, holding up entry for every one.
B) There is just no room for them in the auditoriums, most of our events have theatre style seating in rows.
Leaving these sort of items on the floor and aisles in a dimly lit auditorium would cause significant trip hazards for customers and staff, and in the event of an evacuation of the building could cause unnecessary casualties. If you bring them they must be deposited in our free cloakroom.
Parties found bringing in food and drink without prior arrangement, or any dangerous or illegal weapons / substances onto our premises will be denied entry without refund, and the parties details passed on to the authorities.
Speak to us
If at any time you see or hear anything untoward, please speak to a member of our team – we’re here to help.